This book provides an actionable roadmap for leaders to enhance client-centricity, shift mindsets, and create the right teaming climate so that a culture of collaboration, innovation, and inclusivity can thrive. Derived from over 280 interviews with senior executives in professional services and their clients—along with hands on experience leading hundreds of multidisciplinary teams on innovation journeys—Professor DeStefano reveals the path to successful collaboration and innovation efforts in professional services, including how to avoid the pitfalls that lead to failure.

​

“Leader Upheaval stands alone as the most informative, helpful, and comprehensive book available today for professional service providers undertaking transformative change initiatives.”—Bill Deckelman, EVP & General Counsel, DXC Technology

 

“This book makes an extraordinary contribution to the topic of innovation and collaboration in the delivery of professional services, starting with a review of the factors that compel change today, before delving into the leadership, cultural and procedural levers, as well as practical tools that leaders can use to make change happen.”—Horacio Gutierrez, Senior EVP and CLO, The Walt Disney Company

 

“In this book, DeStefano urges leaders to confront the single biggest obstacle for achieving collaboration, innovation, and culture change:  themselves.  Backed by years of interdisciplinary research and unparalleled experience teaching and practicing innovation, DeStefano guides readers through a step-by-step process for leading and managing change. The result is an imminently useful guide that belongs on the shelf of every professional service provider.”—David B. Wilkins, Professor of Law, Harvard Law School.

Praise for Book | Intro | TOC | Book Review | Book Review